Shipping policy
Shipping & Delivery Policy
Most Jay&Me Crafted items are made to order, which means a little time and care goes into creating your order before it is ready to ship. Processing time is separate from shipping transit time.
Processing Times
Processing times vary depending on the item, order size, customization, and current order volume. Estimated processing times will be provided on applicable product listings or communicated with you for custom orders. If we anticipate a significant delay, we'll do our best to let you know.
In-stock items, such as certain stickers, hats, or other ready-to-ship products, may be processed more quickly than made-to-order items.
Shipping
Shipping options and available rates will be shown at checkout. Delivery estimates provided by shipping carriers begin after your order has been completed and shipped and are estimates rather than guaranteed delivery dates.
Once an order has been transferred to the shipping carrier, delays caused by weather, carrier disruptions, holidays, or other circumstances outside our control may affect delivery.
Local Pickup & Delivery
Local pickup may be available by arrangement. In some circumstances, we may also be able to coordinate local delivery.
If local pickup or delivery is available for your order, we'll coordinate the details with you directly. Please do not arrive for pickup until you have received confirmation that your order is ready and arrangements have been made.
Custom, Group & Large Orders
Custom, group, business, church, school, team, and bulk orders may require additional production time. Estimated completion, shipping, pickup, or delivery arrangements will be communicated as part of the ordering process.
Some larger orders may be produced or fulfilled with the assistance of a trusted production partner. Jay&Me Crafted remains responsible for the design and works to ensure our quality standards are maintained.
Shipping Addresses
Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.
Additional shipping charges resulting from an incorrect or incomplete address provided at checkout may be the customer's responsibility.
Missing or Damaged Packages
If your package arrives damaged, or if tracking indicates a delivery problem, please contact us through our website with your order number and details about the issue. Photos of damaged packaging or products may be requested.
We'll work with you and, when appropriate, the shipping carrier to determine the best resolution.
Questions About Your Order
If you have questions about production, shipping, pickup, or delivery, please contact us through the Contact page on our website.